Resurrected Contact List

I recently bought the Xenon from an ATT store, they told me it was a new phone. I was playing around with the phone and entered all 0's (000-000-00000)  where you would dial someone's number. Well when I did this and hit send/call button a name popped up for the number (000-000-00000). Now when I look in my contact list, I have a whole bunch of names that are not my entries. It appears that this phone was owned by someone else, and when I dialed all 0's the previous contacts were resurrected. I tried this with my wife's phone and did not get the same results, the only thing I can assume is that my phone was used and her's was brand new.


I'm going back to the store today to try and get them to give me a new phone. (Good luck with that, right?), well the service is less than 30days old, If they don't comply I guess I'll have to threaten to cancel.

Have you tried a Master Clear on the phone?  That should work, though I'd try to get a brand new phone first...

Master Clear
Go to Top Menu (hit the square with 4 dots)
Go to Settings (gear)
Tap Phone
Tap Reset Settings
Tap Master Clear
Tap Phone

If that doesn't work try a Master Reset
Go to Top Menu (hit the square with 4 dots)
Go to Settings (gear)
Tap Phone
Tap Reset Settings
Tap Master Reset
If it asks for a security code (and you haven't set one), use 0000

Every entry for the mysteriously added contacts have the same info:

Mobile: 000-000-00000
Mobile: 1-111-111-1111
Home: 222-222-22222
Work: 333-333-33333
Fax: 444-444-44444
Email: test1_VC@lge.com
Email: (korean letters)
Memo: Test Memo for VC.

I sent an email to the email address but it came back unknown.

I contacted LG to see if it was some kind of factory default entries and they told me it appeared to come from the sim card as it could of been a used one in which ATT has the rights to it until its given to the end user, and the phone somehow  transferred from the sim card into the phone memory. I told the guy the sim card was brand new. He also checked my IMEI number to see if the phone was a refurb, but it came back new. He didn't answer me when I asked him if it would still show new, if a someone returned the phone to the store and they just resold it. He then told me to contact ATT to find out what info they could tell me.

So I contacted ATT (online chat) and asked them if I gave them the IMEI number could they tell me if the phone was activated more than once, I also told her about the contacts. She told me that the IMEI has nothing to do with the contacts, I told her I know this I just want you to check if the phone was activated more than once, thats why I provided the IMEI. She then told me due to security reasons she could not tell me that information. Then she asked me if I could delete the mysterious contacts from the phone, I told her I don't know, but the point is I paid for a new phone not a used one, she then told me to bring it back to the store and they will be happy to exchanged it since I was within the 30day satisfaction guarantee period. But I doubt anyone in the store is going to be "happy" that I want to exchange the phone, but I am going to try tomorrow.

Another good tidbit, and also good to know your phone hasn't been "recycled" after all.

The problem that I had was a result from an option in the engineering menu. I have deleted all those contacts and reproduced the results with the particular option.